At Al-Majarrat, we are committed to providing our customers with a clear and reliable shopping experience. This policy explains the return and exchange terms and procedures for orders placed through the website.
Return Policy
Customers may request a product return within 7 days from the date of receiving the order. The product must be unused. It must be in its original condition. It must include the original packaging and all accessories, if available.
Returns are not accepted in the following cases:
- The product has been used, installed, or damaged.
- The product was damaged due to misuse or improper storage.
- The original packaging or any accessories are missing.
- Products customized or prepared based on a special customer request, except in cases of a manufacturing defect. Except in the case of a manufacturing defect.
Exchange Policy
The product may be exchanged if it arrives damaged, has a manufacturing defect, or does not match the order listed on the invoice. Or the presence of a manufacturing defect, Or the product differs from the order recorded on the invoice.
The customer service team must be informed of the issue within 48 hours of receiving the order. A photo of the product, the invoice, or the order number must be provided.
Shipping and Returns
If the return or exchange is due to an error by the store or a product defect, Al-Majarrat will cover the related shipping costs.
If the return or exchange is requested by the customer, the customer may be responsible for shipping costs depending on the order status and the shipping company’s policy.
Refunds
After receiving and inspecting the product and confirming that it meets the return conditions, the refund process will begin using the same payment method used for the order or another method agreed upon with the customer.
The refunded amount may take several business days to appear in the customer’s account, depending on the bank or payment provider.
Non-Returnable Products
Returns or exchanges are not accepted for products that have been used or installed, customized products, or products that are no longer in their original condition, except in cases of a confirmed manufacturing defect
Need Help?
For any questions regarding returns or exchanges, you can contact us through the contact details provided on the website.
